Pricing & registration
What does Pflege Patienten cost?
Posting a care need is free. Care services and care providers pay a location subscription per location and month – without commission per patient.
Here you find what Pflege Patienten costs, when the location subscription starts, how billing works and how you cancel.
What it is for
You know in advance what you are committing to: for referring organisations and private individuals the portal is free of charge. Care services and care providers only pay a fixed location subscription – and only once they express interest in a case for the first time.
Prerequisites and permissions
- Free of charge: private individuals and relatives pay nothing for registration and requests. Hospitals, practices and counselling services pay no platform fee for posting a care need. For care services and care providers, registration, approval, notices about new care needs, questions and refusals cost nothing.
- Location subscription: it applies to locations that offer care. Whoever may work on cases at this location can start it; the administrators of all locations and accesses with the billing permission can manage it.
- This says nothing about how the later care is financed – that depends on the long-term care or health insurance fund or on the agreement with the care provider.
Step by step: how the location subscription works
- Register and get approved – free of charge and without a subscription.
- Express interest for the first time: with the first interest of a location the portal shows the price and the terms of contract in a separate step. Only when you explicitly confirm does the subscription begin.
- Receive invoices: billing is per contract month; the invoice is available as a PDF in the portal, and we let you know by email. Nothing is debited.
- Cancel: at any time to the end of the current contract month, without a minimum term and without an additional notice period.
Price and terms at a glance
| Item | Rule |
|---|---|
| Price | €99.00 plus VAT per location and contract month. No commission per patient, no fee per request, no price per member of staff. |
| Start | With the first expression of interest of a location, after explicit confirmation. A registration does not start a subscription, and other locations are not affected. |
| Term | Open-ended, can be cancelled at the end of the current contract month. |
| Discount | If several location subscriptions run at your organisation, a volume discount may apply; the operator can also grant an individual discount. The discount is determined anew at the start of each contract month; we announce a reduction in advance. |
| Price changes | Announced in advance by email; you can cancel beforehand. |
| Contracting party | Your organisation; subscription, contract and invoice apply per location. |
What happens next?
After a cancellation the subscription ends at the end of the contract month. Ongoing coordination and agreed acceptances remain editable; new expressions of interest need a new subscription. The price and the terms of contract shown by the portal before the subscription starts are binding. More on the website: Prices and costs.
Typical scenarios
- Home care service with one location: registering and viewing the cases are free; the subscription begins with the first interest.
- Provider with three home care services: each location has its own subscription; if several run, a volume discount may apply.
- Hospital social services: posting and referring cost nothing.
Limits and common problems
- Without a subscription you only see cases as a preview without an identifiable referring organisation; your first interest starts the subscription.
- A subscription always applies to one location only, never to all locations together.