Find care. Know the next step.
Describe what support is needed. Matching participating care providers in your region can then get in touch with you.
Care cannot be guaranteed.
Do you use Pflege Patienten at work?
For care providers: review requests or refer care onwards For hospitals & advice: organise follow-up care
How a care request works
Fictional example
What is needed, where and from when?
The care request assistant guides you through the details step by step. You do not enter the name of the person cared for.
- Type of care
- Support at home
- Place
- Sampletown area
- Start
- By arrangement
- Help
- Daily care and household
Who gets in touch?
Matching participating providers can respond to your request. Shown here are possible kinds of response, not real reactions.
- Interest
- A provider would like to discuss the care with you.
- Question
- A provider needs one more detail.
- Refusal
- A provider cannot help this time.
Clarify it directly with the provider
You clarify directly with the provider whether and how support is possible. An expression of interest is not yet a commitment to provide care.
- Open questions
- clarify
- Services
- agree
- Next step
- arrange
Invented sample data. Not a real request and not an exact view of the portal.
Which situation would you like to look at more closely?
Choose a situation. The choice is for orientation only and is not a medical recommendation.
Support at home
A home care service can help with daily care. Everyday support services take on tasks in the household or daily life, depending on their offer.
Care for a limited time
Short-term care is inpatient care for a limited period. Day or night care supports only part of the day.
Living differently for good
A care home and supported forms of housing differ in what their offer includes.
Still unsure – go straight to the care request Understand and estimate the care level
Good to know before you start
For relatives too: You can search on behalf of another person if you are entitled to do so. Guidance for relatives
No public patient search: A care request is not a public advertisement. The name, address and date of birth of the person cared for are not recorded. Data protection and process
Regional participation: Which providers take part differs from region to region. A directory entry does not mean free capacity. See the regional status
What would you like to know before you start?
Is the request really free of charge?
For private individuals, registration and the request are free of charge – no subscription and no fees. You agree the cost of the later care with the provider; possible benefits from the long-term care insurance fund are clarified there.
Can I search for my mother or father?
Yes, if you may act for that person – for example with a lasting power of attorney, as a legal guardian or because the person has expressly asked you to. You will find guidance on the page for relatives.
Do I need an account?
For your request to reach matching providers, you need a free account and confirm your email address. The care request assistant guides you through the necessary steps.
What happens if nobody responds?
A response is not guaranteed. If needed, also contact providers directly or use local care advice, for example a care support centre or your long-term care insurance fund.
Look for care for yourself or a relative
Describe what support is missing. The care request assistant guides you through the next steps.