Find day care and night care
Would you like to keep living at home and are looking for support for part of the day or for the night? Get to know the differences and describe the need in a free request.
Your request can reach matching participating providers. A response or acceptance is not guaranteed.
During the day or at night – what would you like to look at?
Both forms differ from a permanent care home place. Which solution fits should be clarified professionally and together with the person concerned.
Care during the day
Support and care in a facility during part of the day. The rest of the time the person continues to live at home. You clarify days, times and services with the facility.
Care during the night
Support in a facility during the night. Here too, the specific need, possible times and the organisation are discussed with the provider.
Find day care: who it is for
It fits if someone wants to keep living at home but cannot be alone all day or all night. Relatives gain time for work, rest or sleep.
In the request you state whether care is needed during the day or at night, on which weekdays and whether transport is needed.
The daily routine is part of the decision
The list makes points for the conversation visible. It does not check any entitlement to benefits and does not calculate costs.
In the request you state whether transport is needed.
The ticks only apply in this browser window. Nothing is saved or sent.
From first contact to fixed days
Enter the days
In the portal you choose day and night care, the place, the start and the preferred weekdays.
Get to know each other
You arrange a trial day directly with the facility that expresses interest.
Agree fixed days
You choose the facility, and both sides confirm. The contract with the facility sets out the details.
Platform costs and care costs
Registration and the request are free of charge for private individuals. The cost of the later care, possible additional services and possible benefits from a funding body are clarified separately. The request does not mean that any costs will be covered.
An expression of interest is not yet agreed care: with the provider you clarify whether the offer, the need and the preferred times fit together.
Combining day care with other types of care
On days without day care, a home care service can help; for this you post a second request. Other forms: short-term care, care home place, out-of-hospital intensive care and assisted living.
Not sure yet which type of care fits? If permanent living in a facility or a time-limited inpatient solution is needed, the comparison of types of care helps.
Questions about day and night care
Which type of care do I choose if I am unsure?
Choose the type that comes closest to the situation and describe the care need in your own words. A request covers exactly one type of care; care providers only receive a request if their offer fits this type. You can change the type of care when editing – services that do not fit the new type are dropped. A care advice service, for example at a care support centre or your long-term care insurance fund, can help you choose.
Can I change or end my request?
Yes. In the portal you edit your request, drop services that are no longer needed or end the request, for example once you have arranged the care elsewhere. If no takeover has been agreed for any service after 14 days, the request is closed as 'not placed'; on day 11 you receive an advance warning.
What happens if no care provider in my region takes part yet?
Pflege Patienten is organised regionally. If no matching home care services or care providers are registered for the place you entered yet, nobody is notified of your request and you will not receive any responses. In that case, contact care providers near you directly at the same time, or a local care advice service, for example a care support centre or your long-term care insurance fund. The page 'Regional participation' shows the current status. Whether participating providers can be reached at your place is shown by the care request assistant, before you create an account.
What does a request cost private individuals?
Posting is free of charge – registering and posting a request cost private individuals nothing at Pflege Patienten. This only concerns the platform: what the care itself costs and which services your long-term care insurance fund (Pflegekasse) or health insurance fund covers is something you clarify with the care provider and with your fund.
Request day care or night care
Free of charge for private individuals. You enter the preferred days in the protected portal.