Find a home care service for care at home
Would you like to stay at home and need support with individual tasks? Describe your need once. Matching participating home care services in your region can then get in touch with you.
A response or acceptance is not guaranteed.
Find a home care service: what support is needed?
The overview is for orientation. You do not need to classify every service professionally before your request.
Support with daily care
For example, support with washing, dressing or other recurring tasks. You clarify with the home care service which services are possible in the specific case.
Care on a doctor's prescription
For example, support in connection with medication or a prescribed treatment. The type, requirements and procedure are agreed with the responsible professionals.
Help in the household and daily life
For example, help in the household or with everyday tasks. Whether a home care service or another kind of support fits depends on how much help is needed.
What helps with the request
You can clarify missing details later in the process. Enter health details only where the request process needs them within its intended scope.
In the portal you state the weekdays and times of day.
The ticks only apply in this browser window. Nothing is saved or sent.
What happens next
Describe the need
The care request assistant guides you through the details of the support you want – with services, weekdays and times of day.
Check the responses
Matching participating home care services check whether the visit fits their rounds and express interest or ask questions.
Agree the care
You discuss services, start and costs directly. Two services can share the services; you conclude the care contract with the service.
Telling platform costs and care costs apart
Your care request via Pflege Patienten is free of charge. The cost of the later care and possible benefits from a funding body are clarified separately. A request contains no commitment on costs.
You do not have to request the entire care: if only help with medication is missing, you request exactly this service.
Would you like to compare first?
When choosing a home care service, the services offered, how easy it is to reach and how things are coordinated in everyday life matter, among other things. Our detailed guide is in the knowledge section.
Is support at home not enough? If care during the day is missing, day care helps. For a few weeks after hospital there is short-term care, and permanently a care home place. Also: out-of-hospital intensive care and care in assisted living.
Questions about home care services
Can I change or end my request?
Yes. In the portal you edit your request, drop services that are no longer needed or end the request, for example once you have arranged the care elsewhere. If no takeover has been agreed for any service after 14 days, the request is closed as 'not placed'; on day 11 you receive an advance warning.
How do I find out about responses?
If a care provider expresses interest, asks a question or declines, you see this on your request in the portal; if you wish, an email points it out. Messages themselves are never included in emails. A response is not yet a commitment: a takeover is only agreed once you have selected a care provider and both sides have confirmed.
Are my details pseudonymised?
Yes. Care providers do not need a name for matching: the request is posted in pseudonymised form – without the name, address or date of birth of the person who needs care. The details of the care need are still health data and are therefore kept only in the protected portal. Please do not write names or addresses in free-text fields either.
What does a request cost private individuals?
Posting is free of charge – registering and posting a request cost private individuals nothing at Pflege Patienten. This only concerns the platform: what the care itself costs and which services your long-term care insurance fund (Pflegekasse) or health insurance fund covers is something you clarify with the care provider and with your fund.
Request a home care service
Free of charge for private individuals. You state services, weekdays and times of day in the protected portal.