Matching care requests for your home care service
Review care needs that match your services and service area. You decide whether a request fits your care as a whole or with individual services.
Care made up of individual building blocks
Choose in the example what could fit your rounds. The preview shows no round planning and no free times.
Interactive product preview, not a real request
Care at home
- Start
- By arrangement
- Place
- Sample place, your service area
- Open
- Basic care, medical treatment care, housekeeping
- Basic care washing and dressing in the morning
- Medical treatment care as prescribed by a doctor
- Housekeeping shopping and the home
You do not have to take on the entire care. Your expression of interest can cover matching open services; in the portal you tick for each service what your home care service takes on.
This preview sends nothing and starts neither a registration nor a subscription.
What matters for your location
Every location has its own profile; your team works with its own accesses and roles. For several locations of an operator or association, talk to us – we will make you an offer.
Win new patients for your home care service: requests from your region
Pflege Patienten compares every care need with the location profile of your service: type of care, service area, open service categories and admission requirements. Only if they match is your location informed – without pre-selection by the platform and without paid preference.
How many requests you receive depends on what is posted in your region. We do not promise a particular number of requests or acceptances.
From notice to acceptance
Receive a notice
The email only states case number, type of care, service categories, place and start – with a link to the portal.
Review and respond
Express interest, ask a question or decline. No answer does not count as a refusal.
Confirm the acceptance
If the posting party selects your service, you confirm. Only then is the acceptance agreed.
Pass on existing care
Part of the existing care no longer fits? Post the open need free of charge – with the same access. The location subscription only concerns taking on care.
Costs and start of payment
Location subscription
The location subscription costs €99.00 plus VAT per location per month.
You take it out with the first confirmed expression of interest by your location. You confirm the price and terms explicitly beforehand.
Invoice and cancellation
Invoice as a PDF, payment term 14 days, no direct debit. Cancellable at the end of the current contract month. Questions and refusals do not start a subscription.
What the subscription means compared with the remuneration
Example calculation for a single referred patient with medically prescribed treatment care: medication in the morning and evening, putting on compression stockings in the morning and taking them off in the evening – on 365 days.
| Service | Per visit | Per day | Per year |
|---|---|---|---|
| Administering medication per home visit, morning and evening | €4.00 | €8.00 | €2,920.00 |
| Putting on compression stockings on two limbs, morning | €5.68 | €5.68 | €2,073.20 |
| Taking off compression stockings on two limbs, evening | €5.68 | €5.68 | €2,073.20 |
| Remuneration in total (revenue) | – | €19.36 | €7,066.40 |
| Location subscription (12 months) | – | – | €1,188.00 plus VAT |
Example calculation; reimbursement rates differ by federal state and health insurer.
It requires a medical prescription and approval; revenue is not profit, as staff and travel costs are not deducted.
We cannot promise a referral; the subscription starts with the first expression of interest by your location and can be cancelled at the end of the current contract month.
Questions from home care services
Which requests does a home care service receive?
Care needs posted by medical practices, advisory services, private individuals or other home care services and care providers – and by hospitals once their access has been activated – provided the town lies in the service area of your location and the type of care, open service categories and admission requirements match your location profile. There is no pre-selection by the platform.
Can we change our service area later?
Yes. In the location profile you choose a radius of 1 to 150 kilometres (default 25), a list of postcode areas or all of Germany and can adjust this there at any time.
What does the email about a new care need contain?
Only the case number, type of care, service categories, postcode and town, start and a link to the portal. You see all further details after signing in to the portal; messages are never included in emails.
Do questions or declines cost anything?
No. Questions and declines are also possible without a location subscription and do not start a subscription. The location subscription only starts with the first expression of interest by your location – after you have expressly confirmed the price and the contract terms.
Will we receive a certain number of patients?
No. There is no guaranteed number of requests, responses or acceptances. The benefit depends on which care needs are posted in your region.
Register your home care service
Registration is free of charge. Afterwards you set up your location profile and your service area.