Digital care transition for hospitals
Bundle care needs and the responses of participating care providers. In a presentation we clarify the right access. Pflege Patienten replaces neither your discharge management nor the HIS.
Hospitals are activated separately. Immediate self-registration for hospitals is not promised at present.
One process, three perspectives
Fictional example
Describe the need, bundle the responses
Describe the care need and the open services. Handle the responses of participating providers to the request in one place.
- Type of care
- Short-term care
- Place
- 00000 Sampletown
- Planned discharge
- In five days
- Open services
- Personal care, medical treatment care
Does the request suit the location?
Check whether the requested care or individual services suit the own location.
- Sample care home
- Interested in the short-term care
- Sample care service
- Question about the treatment care
What is on record for the request?
See which responses there are to the request. You download the record of the search as a PDF.
- Responses
- Two interested, one refusal
- Record of the search
- Available as a PDF
Invented sample data. Not a real request and not an exact view of the portal.
What we clarify with your hospital
In a joint introduction we show the process with invented sample cases. No installation is needed.
How a case works
Post the care need
Type of care, place, start and services – pseudonymised, without name or address.
Providers are informed
Matching registered home care services and care providers in the region receive a notice.
Select and confirm
You select a provider together with the patient; both sides confirm the acceptance.
Software for follow-up care – your discharge management stays
Pflege Patienten supports the placement step of follow-up care. You see your cases together with their status.
A connection to your HIS is not available at present; Pflege Patienten runs in the browser.
Team and data protection
Every person works with their own access; for hospitals the second factor at sign-in is mandatory. Pflege Patienten processes the case data as a processor. You pass on name and address directly to the provider only after the selection.
Posting care needs is free of charge.
The paid provider function concerns expressing interest in other people’s requests. There is no platform fee for posting clinical care needs.
Access for your hospital
Hospitals can only post cases once the operator has activated access for hospitals. Until then the portal shows the notice “Pflege Patienten is not yet available for hospitals.”
In a presentation we tell you the current status for your hospital and show the process with invented sample cases. No installation is needed.
Medical practices, advisory services and care support centres register directly and post cases after the check.
Request a presentation Register as a practice or advisory service
Questions from hospitals
Does a hospital have to replace its systems or set up an interface to its hospital information system (HIS)?
No. Pflege Patienten is intended for the referral step and runs in the browser. It does not replace a hospital information system, and no interface is required. Further integrations are not currently available.
Can several team members work with one account?
Yes, with personal access: each person signs in with their own access. You manage your team with roles and areas and set up deputies. Sign-in with a second factor is mandatory for hospitals. Please do not use shared sign-in details.
Who sees the information about a case?
That depends on the role, the permissions and the status of the agreement. Matching care providers first see the details for the referral – including type of care, place and approximate distance, services with times, care level (Pflegegrad), age group, diagnoses, short description and the referring organisation with its work contact – but no names and no address. Only the home care service or care provider that is selected receives the telephone number and email address of private individuals. We cannot promise that nobody could ever identify the person concerned; details are given on the page Data protection and security.
What happens if no care provider responds?
In that case there is no response and no acceptance yet. You can see the status of the responses to your care need at any time. If no acceptance has been agreed for any service after 14 days, the care need is closed as ‘not placed’; you receive an advance warning on day 11. The platform does not replace the further organisation of care.
Let us clarify access for your hospital.
Briefly describe your hospital and the intended use. Please do not send any patient data through the contact form.