What can I do as a prospective user or guest?

This page is for everybody who does not use Pflege Patienten yet – home care services and care facilities, hospitals, practices, advice centres and private individuals who would like to find out more first.

What it is for

Pflege Patienten passes on care needs without name and without address to matching care providers in the region. Before you create an account, you can read how this works, what it costs and how your details are protected.

Prerequisites and permissions

• You do not need an account to read these pages.
• For everything else you need an account of your own with a confirmed email address. Organisations are checked by the operator before they work on cases, private individuals as well.
• Whoever is to work in an existing team does not create an organisation of their own, but accepts the invitation from the email.

Step by step: where do I start?

1. Read what Pflege Patienten is and what it does not do.
2. Read the functions for your side – seeking care or offering care.
3. Check prices and privacy.
4. Register in the portal – as an organisation or as a private individual – or accept an invitation.
5. Confirm your email address and sign in.

What you can do without an account

Without an account you can also reset your password in the portal, request a new confirmation email, accept an invitation to a team and confirm the email address of a location – each with the link from the email. Private individuals can start a care request on the website and see whether care providers can be reached in their region.

What happens next?

After registering you confirm your email address. Organisations then create their organisation with the first location, private individuals add their short details. The operator checks the details and activates the account; you receive an email each time.

Typical scenarios

• A home care service is considering joining: you read the functions for care providers and the prices and then register.
• Relatives are looking for care: you start the care request on the website and register for free.
• New colleague: you open the invitation link from the email and create your account in the process.

Limits and common problems

• You only see cases and requests with an account and after activation.
• No confirmation email – check your spam folder or request the email again on the sign-in page.
• If your organisation already works in the portal, do not create it again – ask for an invitation.

Related articles

• How do I register?
• What does Pflege Patienten cost?
• Frequently asked questions: data and privacy